Return and Refund Policy
Last updated: 2026
General Return Eligibility and Timeframe
In accordance with Google Merchant Center’s standard return requirements, we accept return and refund requests within 30 calendar days of the customer receiving the item. Return requests submitted after this 30-day period will not be accepted. Customers must initiate the return process within the valid return period to qualify for a refund or exchange.
This 30-day return policy applies to all eligible standard items but excludes the special product categories listed in Section 6 below.
Conditions for Product Returns
To qualify for a full refund or exchange, all returned items must meet the following conditions:
Unused, unwashed, undamaged, and in brand-new, original condition
All original packaging, hangtags, labels, accessories, and manuals must be intact and included with the return
Free from signs of wear, scratches, stains, modification, or misuse
Confirmed by us to be in a resalable condition
Items failing to meet the above conditions will be rejected for return.
Responsibility for Return Shipping Costs
We will cover return shipping costs and provide a full refund for product defects, shipping errors, or transit mistakes caused by us. Customers must provide valid photographic or video evidence of the defect or order error to be approved for a free return.
Refund Processing Time and Method
Refunds will be processed within 3 business days after we receive and successfully inspect the returned item. The actual time it takes for funds to appear in your account depends on your payment service provider, bank processing speeds, and the card issuer’s policies.
All refunds will be issued via the original payment method used for the transaction. Cash refunds or refunds via third-party channels are not supported.
Return Processing Fee: We do not charge any return processing fees for eligible, valid returns. 5. Return Process
All return requests must follow the official process outlined below; unauthorized returns will not be accepted:
Contact our customer support team to submit a return request within the 30-day return period.
Provide the order number, purchase date, product details, and reason for the return.
Wait for formal approval and authorized shipping instructions for the return. Please securely pack the item in its original packaging and ship it to the designated return address.
Please provide the return tracking number to our customer service team for verification.
Non-returnable and “Final Sale” items
Personalized or custom-made items
Clearance items or discounted items marked as “Final Sale”
Items damaged due to improper use, incorrect installation, or human error
Returns missing original packaging or accessories, as well as damaged items
Defective items and warranty returns
For products with quality defects covered under warranty, customers may request a return, exchange, or free replacement. Once the quality issue is confirmed, we will cover the return shipping costs and issue a full refund. Proof of the defect is required for such requests.